To our valued customers,
We are committed to supporting you during these difficult times and are constantly reviewing our current operations to better service you. Having reviewed the most recent Government guidelines issued on the 16th March 2021, We are happy to announce that our retail store will be opening on the 12th April. Our operations will remain open for the duration of the current lockdown period across all areas in the United Kingdom. We intend to continue operating from our site, with a nation-wide delivery service, a pre-booked collection service from our showroom, and ongoing customer support while prioritising the safety and protection of our people, customers and necessary visitors to site. Our sales representatives will continue to be available to you remotely, and our customer service teams are working as normal to answer all customer enquiries.
We intend to continue purchasing products to maintain our stock levels.
Showroom and Deliveries:
The government guidance is aimed to reduce transmission of the virus. To help us remain open please prearrange showroom collection orders before arriving to collect and limit your time in our showroom and continue to wear masks. Please contact your our sales team via your normal method. Our delivery service will operate as usual. However, please be aware that we may only be able to deliver to curb-side. If we can deliver inside your property we would ask that you kindly vacate the room to allow our guys clear access the room where the suite will be set up. Our guys will take the usual precautions to make sure they & you are safe. Please feel free to sanitise any products they may have touched after they have left but please refrain from using any sanitiser on leather or fabric suites as this may mark/stain the sofa. We would really appreciate your support in this matter as it significantly reduces any chance of transmission and will help keep our customers and colleagues safe. We will continue to try our best to maintain a quick delivery service but please be aware that certain items may be delayed due to our manufacturers staff shortages and raw material shortages.
Account Management and Payments:
All our businesses are open and have the ability to take payments through this period, with our finance staff also available to help customers manage their accounts. If you have any questions, please do get in touch with your sales representative in the first instance or contact us directly at [email protected]