Dear valued customer,
We’ve all been through a turbulent time over the last 18 months, and I would like to thank you all for your custom to date and for your support.
We pride ourselves on quality, service, and value for money, all three of which have affected our business in recent weeks for which we apologise sincerely. This has been due to our suppliers having issues, such as raw material shortage, the Suez, cargo costs increasing by over 400% and of course Covid-19 all of which was out of our control.
Whilst we have tried our absolute best to maintain our 4–6-week lead time we are now having to extend this due to being let down by our suppliers. I am afraid we will have to increase our lead times up to 12 weeks from the date of the order being received for non stock and made to order sofas. We will of course attempt to improve on this and where possible, offer ‘exceptional circumstance’ consideration.
The team have been working so hard to maintain the timescales, but unfortunately as a business we simply need to make this change to secure the long-term future of SC Furniture Ltd and I sincerely hope you can appreciate my honesty and integrity in making this decision as I believe that you, the customer come first.
We are currently trying to absorb the price increases from our suppliers, and I feel it’s only right to advise you that we will have to make an across the board increase on our current prices. I will endeavour to leave it as long as possible and when it does arrive the increase will only be to cover our increasing raw material costs.
I am positive these issues will pass in time and when they do, I will be contacting you again with ‘good news’ that we can reduce our lead times back to what you expect from SC Furniture Ltd.
Thank you for your continued support and understanding.
To our valued customers,
We are committed to supporting you during these difficult times and are constantly reviewing our current operations to better service you. Having reviewed the most recent Government guidelines issued on the 17th May 2021, We are happy to announce that our retail store will be opening as normal. We intend to continue operating from our site, with a nation-wide delivery service, a pre-booked collection service from our showroom, and ongoing customer support while prioritising the safety and protection of our people, customers and visitors to our store. Our sales representatives will continue to be available to you remotely, and our customer service teams are working as normal to answer all customer enquiries.
Showroom and Deliveries:
The government guidance is aimed to reduce transmission of the virus. To help us remain open please prearrange showroom collection orders before arriving to collect and limit your time in our showroom and continue to wear masks. Please contact your our sales team via your normal method. Our delivery service will operate as usual. If we can deliver inside your property we would ask that you kindly vacate the room to allow our guys clear access the room where the suite will be set up. Our guys will take the usual precautions to make sure they & you are safe. Please feel free to sanitise any products they may have touched after they have left but please refrain from using any sanitiser on leather or fabric suites as this may mark/stain the sofa. We would really appreciate your support in this matter as it significantly reduces any chance of transmission and will help keep our customers and colleagues safe. We will continue to try our best to maintain a quick delivery service but please be aware that certain items may be delayed due to our manufacturers staff shortages and raw material shortages.
Account Management and Payments:
All our businesses are open and have the ability to take payments through this period, with our finance staff also available to help customers manage their accounts. If you have any questions, please do get in touch with your sales representative in the first instance or contact us directly at [email protected]