I’ve placed an order, when will my item arrive?
Delivery of our furniture usually takes between 2-15 working days depending on your order and distance.
Where do you deliver?
We currently deliver to the UK Mainland. For customers living in Scotland, Ireland and the Channel Islands please speak to us about your requirements. We can provide a personal delivery quotation for all our customers.
How much is delivery?
Delivery costs range from each individual size and weight of a product but will be shown on checkout and delivery information, multiple items can be a combined purchase, please contact us for a quote.
Small Items: from £10
Medium Items: from £39
Large Items: from £69
Up to 10 miles: FREE
For Scotland please speak to us for a delivery quote.
How do you deliver?
Via our own delivery team or a professional courier service that work closely with us to ensure your furniture arrives safely.
What happens on the day of delivery? (Sofas & Suites only)
Delivery & Access
You must provide us with telephone numbers so that we can contact you before and on the delivery date if required.
You must check your order confirmation to make sure we have your correct delivery address. We are not liable if this address is incorrect.
You must provide us with directions if your address is difficult to find.
You must notify us if the delivery access is difficult or delivery is to an apartment, flat or an above/below ground floor property.
For security reasons a signature is required upon receipt of your order, and if payment is/was by credit/debit card the card holder must be present and have a further 2 forms of identification.
Providing there is sufficient access.
Delivery to flats or above ground floor properties, delivery will be to the ground floor main entrance only, a premium can be paid on delivery to deliver your item above ground floor if there is suitable and safe access. Beyond this it’s at the drivers’ discretion to complete the delivery. Please call us on 01562 744755 if you have any queries or concerns about this.
Customers will receive a telephone call or e-mail when the order has been placed to inform them of a delivery date with an AM or PM time slot. If you do not receive a telephone call or e-mail by 6pm please call our head office on 01562 744755.
Your order will only be dispatched when every item is available. This means that the expected delivery date will be that of the longest lead-time item.
It may be necessary for you accept the first delivery date offered if we are to meet any specific delivery deadlines, such as Christmas.
If you want to change or cancel your delivery date you must notify us within 4 working days before delivery as orders are collected by our carriers in advance.
If you are out when we attempt delivery you will need to pay a charge of £10-£70 (This will be decided by the discretion of the manager) depending on distance of delivery. This will need to be paid before re-delivery or will be deducted from your refund if you decide to cancel your order.
Windows/glass and doors that have to be removed to help deliver your item incurs a minimum charge of £45 cash on delivery, payable before our drivers attempt placing your item in your property. We will not be liable for any damage incurred to either your property or contents or the items that are being delivered during delivery if access is difficult.
We work hard to keep our delivery promises however delays can occur that are outside our control. SC Furniture Ltd will not be liable for any late or missed delivery or any loss of earnings.
