document.addEventListener("DOMContentLoaded", () => { // Find the price or summary section in WooCommerce const target = document.querySelector(".summary.entry-summary"); if (target) { const trustbox = document.createElement("div"); trustbox.className = "custom-trustbox-wrapper"; trustbox.innerHTML = `[Your Widget HTML Here]`; target.appendChild(trustbox); } }); Skip to main content

Delivery Information & FAQs

I’ve placed an order – when will my item arrive?

Furniture deliveries typically take between 2–15 working days, depending on the items ordered and your delivery location. Once we receive your order, a member of our team will contact you to arrange a convenient delivery date.

Where do you deliver?

We currently deliver throughout mainland UK. If you are located in Scotland, Ireland, or the Channel Islands, please contact us to discuss your requirements. We can provide a personalised delivery quotation for these locations.

How much does delivery cost?

Our standard delivery charge is £69.00. However, delivery may be free on certain sales platforms or promotional offers, depending on where your order is placed and the delivery location.

How do you deliver?

Deliveries are carried out either by our own experienced delivery team or by a trusted professional courier service that works closely with us to ensure your furniture arrives safely.

For sofas and suites, we will:

  • Deliver the item to your room of choice (subject to access)
  • Unpack and assemble the furniture

Please note that disposal of packaging materials remains the responsibility of the customer.

What happens on the day of delivery? (Sofas & Suites Only)

To ensure a smooth delivery process, please provide accurate telephone and email contact details so we can reach you before and on the day of delivery if necessary.

Before Delivery

  • Please check your order confirmation carefully to ensure your delivery address is correct. We cannot accept responsibility for deliveries made to an incorrect address provided by the customer.
  • If your property is difficult to locate, please provide clear directions.
  • You must inform us in advance if access to the property is restricted or if delivery is to a flat, apartment, basement, or upper-floor property.

Upon Delivery

  • A signature is required upon receipt of your order.
  • If payment was made by credit or debit card, the cardholder must be present and may be asked to provide two forms of identification.
  • Where access is suitable and safe, our team will position and set up your furniture in your chosen room.

Flats & Upper-Floor Deliveries

Standard delivery to flats or above-ground-floor properties is to the main ground-floor entrance only.

Where suitable and safe access is available, an additional charge may be arranged for delivery above ground level. Any such service is subject to driver assessment and discretion on the day.

If you have any concerns regarding access, please contact us on 01562744755 before placing your order.

Delivery Times

Once your order has been processed, you will receive a telephone call or email confirming your delivery date and whether delivery will take place during an AM or PM time slot.

If you have not received confirmation by 5:00 PM, please contact our head office on 01562 744755

Multiple Item Orders

Orders are only dispatched once all items within the order are available. Therefore, your delivery date will be based on the item with the longest lead time.

To meet specific deadlines, such as Christmas deliveries, you may need to accept the first available delivery date offered.

Changing or Cancelling a Delivery Date

If you need to change or cancel your scheduled delivery date, please notify us at least 4 working days before delivery. Our delivery partners collect orders in advance, and late changes may not be possible.

Missed Deliveries

If no one is available when delivery is attempted, a re-delivery charge of £10–£70 may apply, depending on the delivery distance and circumstances. The amount will be determined by management.

This charge must be paid before re-delivery is arranged or may be deducted from any refund if the order is subsequently cancelled.

Difficult Access & Property Alterations

If windows, glass panels, doors, or other fixtures need to be removed to facilitate delivery, an additional charge may apply and must be paid before our delivery team attempts installation.

We cannot accept liability for damage to property, contents, or delivered items where access is restricted, difficult, or requires structural alterations.

Delivery Delays

While we make every effort to meet our estimated delivery times, delays can occasionally occur due to circumstances beyond our control.